How long will delivery take?
Orders are delivered within 2 working days.
What are your delivery services and charges?
All delivery is dependent on weight and size of goods.
When and how will my order be delivered?
We will select the most appropriate carrier for your goods to ensure your order is transported in the best possible way. This means items in your order may arrive at different times.
Delivery will be between 7.30am and 6pm, we are unable to confirm a time.
Do you deliver overseas?
No, not yet. We're working towards overseas delivery in the future.
Do you deliver to BFPO?
No, deliveries cannot be made to a British Forces Post Office (BFPO).
How do I track my order?
Sign in to Your Account to track the progress of your order.
What happens if I'm out when you deliver?
Most deliveries need to be signed for.
If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. They'll leave you a card explaining where your parcel is and what to do next.
How do I return an item I ordered online?
As long as the item is unused, in the original packaging and in a resaleable condition, you can return it by post .
When do I get my refund once I've returned an item?
Please give us at least 1 week to process your refund once we've received your goods. The refund will be credited to the payment card account.